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Product & Pricing
System & Map Update v16.0 on April 28, 2022
Why there is no download option for certain vehicle?
SD card or USB drive
How much is the system & map update cost?
Will the SD card or USB drive I order include the latest System & Map update?
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Return & Refund
What is the Return Policy?
Can I exchange the product if I order the wrong one?
Can I return the product if I am not satisfied?
Can I return the product if it doesn’t contain certain address, point of interest, or road?
When can I get my refund?
Why do I need to create a Hyundai AutoEver free account?
My shipping got delayed, what can I do?
Shipment tracking show delivered, but I didn't receive the package.
The package is lost per shipment tracking
I don't have Paypal account. Is Paypal the only payment option?
Unable to place an order because "Add To Cart" button is not active
What type of payment do you accept?
When will I get my order?
When will the order ship?
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Download & Setting
What type of SD card should I use for the download?
What kind of computer is required to download the map update?
What Internet Connection is recommended to download the map updates?
The download recommends using a 32GB SD card, can I use 64GB?
Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?
Navigation Updater.pkg can't be opened because Apple cannot check it for malicious software.
While copying the files I received the following error codes, what do I do next?
During download I received the following error codes, what do I do next?
While unzipping the files I received the following error codes, what do I do next?
I got "Network is Not Connected. Update Cannot Proceed" error message?
Setting & Option
How do you find my software version to enter in the “Search Model Name/Software Version”?
Program & Files Download Location
Help with the Navigation Updater software
How do I download update data to hard disk?
Where can I find my Device ID?
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While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?
File partition format for SD card or USB drive
Copying Downloaded Files
How to copy downloaded files to the SD card/USB drive?
How to back-up the current SD card?
Download or copy to an existing SD card
Firewall & Malware Setting
My Windows Firewall blocked the download process, how do I fix this?
How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
How to find out if I have Antivirus, Antimalware, or Firewall?
Map Update Process & Issues
How do I find out if my car has built-in Navigation System?
How to check your map version?
What is Device ID and Authentication Code?
Genesis JogDial / Premium or Touch Only
How to get map & software update?
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Ready to Install
Map & software update preparation steps
Where do I insert the media in the car?
Can I uninstall or revert back to the previous version?
I need my Authentication Code
How to start Map & Software update?
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Connected Routing Outdated Navigation Map Pop-Up
Please Check The Update Memory And Try Again error
Failed to Authenticate Navigation error
Navigation Currently Unavailable due to Navigation Map is Out of Date
2015 Hyundai Genesis w/ JogDial [ Update ] Button Not Active
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Help, the installation process is stuck! How do I reset?
After Installation Issues
After updating, why my SiriusXM traffic data is not working?
Why I'm no longer able to see HD traffic?
Why my Bluetooth is not working correctly?
HD Traffic in Toronto, Canada
How to change the units measurement from miles to kilos?
How to add widget such as weather back to the Home screen?
Navigation change orientation (show route overview) when the vehicle stop
My Red Light / Speed Trap is not working
Navigation Day & Night mode is reverse or stuck
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Voice Recognition Issue
Preparing Voice Recognition ... and nothing happen after pressing VR button
No Network Response received when using Voice Recognition
I am having software issues since the update. What should I do?
Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
Cannot rearrange radio presets
BlueLink / Connected Services / UVO User Profile issue
SXM Acquiring Signal cause head unit to freeze
Something went wrong, how do I reset?
Server Base Routing
What is Server-Based Routing?
How do I get access to Server-Based Routing?
What is BlueLink / UVO / Connected Services Account?
How to check if you have map version 14.0 or newer?
A recent route I was provided is not the most optimal route. How do I report it?
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Missing Map Data
Report It To Us
Why my address/street is not on the current update?
Apple CarPlay / Android Auto
How to add Apple CarPlay / Android Auto on Non-Navigation system?
Will map & software update add Apple CarPlay / Android Auto?
Will a map & software update fix issue with Apple CarPlay / Android Auto?
I need support for Apple CarPlay / Android Auto related issue
Feature How To & Request
Is there a Navigation feature or Map data that you would like to add or remove?
Hyundai AutoEver Forum
How to ...
Voice Recognition Commands
How to disable / turn off Sound of Nature?
How to cancel my Navigation route guidance?
How to set radio presets after the v14.10 map & software update?
How to set and adjust Highway Drive Assist (HDA) speed limit
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Manufacturer Customer Care
Hyundai AutoEver Customer Care
Issue with Login
International Related Question
I am from outside the USA or Canada, where can I get my update?
Can Hyundai AutoEver ship the product outside the USA or Canada?
I’m moving to another country outside of US/Canada. Can I get the map for another country?