Solutions Center

Product & Pricing 16

• New Map & Software Update v15.5 on Nov 15, 2021
• 2021 Genesis G80 & GV80 map & software update
• 2017 - 2019 Genesis G90 map & software update
• Why there is no download option for certain vehicle?
• How much is the map & software update cost?

See all 16 articles

Return & Refund 5

• What is the Return Policy?
• Can I exchange the product if I order the wrong one?
• Can I return the product if I am not satisfied?
• Can I return the product if it doesn’t contain certain address, point of interest, or road?
• When can I get my refund?

Shipping 4

• Why do I need to create a Hyundai AutoEver free account?
• My shipping got delayed, what can I do?
• Shipment tracking show delivered, but I didn't receive the package.
• The package is lost per shipment tracking

Order Process 7

• I don't have Paypal account. Is Paypal the only payment option?
• Unable to place an order because "Add To Cart" button is not active
• What type of payment do you accept?
• When will I get my order?
• When will the order ship?

See all 7 articles

Requirements 5

• What type of SD card should I use for the download?
• What kind of computer is required to download the map update?
• What Internet Connection is recommended to download the map updates?
• The download recommends using a 32GB SD card, can I use 64GB?
• Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?

Error Code/Message 5

• Navigation Updater.pkg can't be opened because Apple cannot check it for malicious software.
• While copying the files I received the following error codes, what do I do next?
• During download I received the following error codes, what do I do next?
• While unzipping the files I received the following error codes, what do I do next?
• I got "Network is Not Connected. Update Cannot Proceed" error message?

Setting & Option 7

• How do you find my software version to enter in the “Search Model Name/Software Version”?
• Program & Files Download Location
• Help with the Navigation Updater software
• How do I download update data to hard disk?
• Where can I find my Device ID?

See all 7 articles

Formating 2

• While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?
• File partition format for SD card or USB drive

Copying Downloaded Files 3

• How to copy downloaded files to the SD card/USB drive?
• How to back-up the current SD card?
• Download or copy to an existing SD card

Firewall & Malware Setting 3

• My Windows Firewall blocked the download process, how do I fix this?
• How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
• How to find out if I have Antivirus, Antimalware, or Firewall?

System Verification 6

• How do I find out if my car has built-in Navigation System?
• How to check your map version?
• What is Device ID and Authentication Code?
• Genesis JogDial / Premium or Touch Only
• How to get map & software update?

See all 6 articles

Ready to Install 7

• Map & software update preparation steps
• Where do I insert the media in the car?
• Can I uninstall or revert back to the previous version?
• I need my Authentication Code
• How to start Map & Software update?

See all 7 articles

Error Code/Message 22

• Failed to Authenticate Navigation error
• Please Check The Update Memory And Try Again error
• 2015 Hyundai Genesis w/ JogDial [ Update ] Button Not Active
• Unsuccessful Routing due to Navigation Map is Out of Date
• No Updating Files or No Map Update error

See all 22 articles

Reset 1

• Help, the installation process is stuck! How do I reset?

Connection Issue 4

• After updating, why my SiriusXM traffic data is not working?
• Why I'm no longer able to see HD traffic?
• Why my Bluetooth is not working correctly?
• HD Traffic in Toronto, Canada

Display Issue 6

• How to change the units measurement such as km to mile?
• How to add widget such as weather back to the Home screen?
• Navigation change orientation (show route overview) when the vehicle stop
• My Red Light / Speed Trap is not working
• Navigation Day & Night mode is reverse or stuck

See all 6 articles

Voice Recognition Issue 1

• Why my voice recognition is not working correctly?

Other Issue 5

• I am having software issues since the update. What should I do?
• Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
• Cannot rearrange radio presets
• BlueLink / Connected Services / UVO User Profile issue
• SXM Acquiring Signal cause head unit to freeze

Reset 1

• Something went wrong, how do I reset?

Server Base Routing 7

• What is Server-Based Routing?
• How do I get access to Server-Based Routing?
• What is BlueLink / UVO / Connected Services Account?
• How to check if you have map version 14.0 or newer?
• A recent route I was provided is not the most optimal route. How do I report it?

See all 7 articles

Report It To Us 1

• Why my address/street is not on the current update?

Apple CarPlay / Android Auto 4

• How to add Apple CarPlay / Android Auto on Non-Navigation system?
• Will map & software update add Apple CarPlay / Android Auto?
• Will a map & software update fix issue with Apple CarPlay / Android Auto?
• I need support for Apple CarPlay / Android Auto related issue

Feature Request 2

• Is there a feature that you would like to see or not to see on the future update?
• Hyundai AutoEver Forum

How to ... 14

• How to disable / turn off Sound of Nature?
• How to cancel my Navigation route guidance?
• How to set radio presets after the v14.10 map & software update?
• How to set and adjust Highway Drive Assist (HDA) speed limit
• How to connect Apple CarPlay / Android Auto

See all 14 articles

Contact Us 3

• Manufacturer Customer Care
• Hyundai AutoEver Customer Care
• Issue with Login

International Related Question 3

• I am from outside the USA or Canada, where can I get my update?
• Can Hyundai AutoEver ship the product outside the USA or Canada?
• I’m moving to another country outside of US/Canada. Can I get the map for another country?