Solutions Center

Requirements 5

• What type of SD card should I use for the download?
• What kind of computer is required to download the map update?
• What Internet Connection is recommended to download the map updates?
• The download recommends using a 32GB SD card, can I use 64GB?
• Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?

Error Code/Message 5

• Navigation Updater.pkg can't be opened because Apple cannot check it for malicious software.
• While copying the files I received the following error codes, what do I do next?
• During download I received the following error codes, what do I do next?
• While unzipping the files I received the following error codes, what do I do next?
• I got "Network is Not Connected. Update Cannot Proceed" error message?

Setting & Option 7

• How do you find my software version to enter in the “Search Model Name/Software Version”?
• Program & Files Download Location
• Help with the Navigation Updater software
• How do I download update data to hard disk?
• Where can I find my Device ID?

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Formating 2

• While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?
• File partition format for SD card or USB drive

Copying Downloaded Files 3

• How to copy downloaded files to the SD card/USB drive?
• How to back-up the current SD card?
• Download or copy to an existing SD card

Firewall & Malware Setting 3

• My Windows Firewall blocked the download process, how do I fix this?
• How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
• How to find out if I have Antivirus, Antimalware, or Firewall?