If you received “Download Error” CODE 6: ERR_DOWNLOAD when downloading files, this is due to the download being blocked by network firewall or security programs.


Please take the following steps. If this problem persists, please contact customer service.

1. Click the Window button on the bottom left corner of your screen

2. Type in [firewall] in the [Search program or file] query

3. Click [Windows Defender Firewall] 


4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page


5. Click [Allow another app..] at the bottom right of the page


6. Click [Navigation Updater] out of the displayed list, then click [Add]