Customer is experiencing Server Base Routing failure since the new map & software became available on April 12, 2021. 

Affected customers:

  • Head units are GEN 5, GEN 5 W, and P GEN 5 
  • Map versions are v14.0 (April 2020 released) and older.

Please check if MAP ver is NAM.13.41.42.xxx.xxx (v14.0).


Following are the screenshots that customer will see on their head unit.


GEN 5

v14.0 - No pop-up and SBR is unsuccessful. Please click on [ On-board Routing ] to continue.


GEN 5 W

v14.0 - No pop-up and SBR is unsuccessful. Please click on [ Offline Routing ] to continue.


P GEN 5

v14.0- Pop-up appear and offline routing will start automatically.


Workaround: Please install the latest map & software update v15.0 released on April 12, 2021.


Customer can check the [ Deactivate this pop-up ] check-box to hide the pop-up warning.