No change has been made on the head unit and suddenly VR is stop working, there are 2 possibilities why this issue is happening:

1. The subscription for Hyundai BlueLink, Genesis Connected Services, or KIA UVO* is not active.

2. Low signal area or temporary network issue.

Please call the following customer care number for help:

Hyundai: 800-633-5151

Genesis: 844-340-9741

KIA: 800-333-4542

*USA customer only, KIA UVO Ultimate Packages subscription is required.
Click here to learn more about the UVO packages.

Please do not update software without checking with us first because that may further complicate the issue.

For any questions about the software update, please contact us via Chat portal or email.