Other Issue

I am having software issues since the update. What should I do?
We understand the frustration when your system is not working as intended. Please let us explain what happen behind the scene when you run the map & sof...
Thu, Mar 17, 2022 at 3:39 PM
Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
Please check if the SD card is in "Lock" position. If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and ver...
Thu, Mar 17, 2022 at 3:39 PM
Cannot rearrange radio presets
This is the new design spec by manufacturer that is affecting Gen 5 & Gen 5 Wide head unit. After the v14.0, v14.5 or v14.10 map & software update, ...
Mon, Jan 25, 2021 at 5:27 PM
BlueLink / Connected Services / UVO User Profile issue
To "Reconnect a User Profile to an Account", please call the following customer care to link either BlueLink, Connected Services, or UVO account t...
Mon, Jan 25, 2021 at 5:27 PM
SXM Acquiring Signal cause head unit to freeze
Sirius XM subscribers with Travel Link subscription experiencing head unit freeze/stuck when SXM is trying to acquire signal. This issue affected mostly 201...
Thu, Mar 17, 2022 at 3:40 PM