Error Code/Message

Failed to Authenticate Navigation error
There are 2 possible causes for this error message:  The Software version in your head unit is older than the Map version on the SD card/USB drive...
Mon, Jun 28, 2021 at 10:45 AM
Please Check The Update Memory And Try Again error
There are 2 possible cause for this error: If you download the map & software update from the update.hyundai/kia/genesis.com, you may have copy the ve...
Mon, Jun 28, 2021 at 10:51 AM
2015 Hyundai Genesis w/ JogDial [ Update ] Button Not Active
If you already downloaded the correct version of the map & software update into an SD card and the [ Update ] button is still grey out/not active afte...
Mon, Mar 29, 2021 at 11:23 AM
Unsuccessful Routing due to Navigation Map is Out of Date
Customer is experiencing Server Base Routing failure since the new map & software became available on April 12, 2021.  Affected customers: Head units...
Thu, Apr 29, 2021 at 11:50 AM
No Updating Files or No Map Update error
There are 2 possible cause for this error: If you download the map update from the update.hyundai/kia/genesis.com, you may have copy the vehicle folder in...
Mon, Jun 28, 2021 at 10:48 AM
Error 100 code
This error code usually appear at the bottom right hand corner. Error 106 or 107 indicates one or more update files are corrupted.  To fix the issue: Dow...
Mon, Jun 28, 2021 at 10:56 AM
Map Data On SD Card Is Not Compatible error
This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card.  There are 2 possibilities:  1. I...
Mon, Jun 28, 2021 at 10:49 AM
Cannot Display Map error
Please make sure the SD card remain inside the SD card slot after update has been completed. If the above 2 conditions are already met, the "Cannot Di...
Mon, Jun 28, 2021 at 10:47 AM
My Error Code/Message is not listed here. What can I do?
If possible, take a picture of the Error Code/Message and System Info and please contact our customer support via online chat, contact form, or at 888-757-0...
Mon, Oct 26, 2020 at 8:40 AM
This Software Is Not Designed For Your Vehicle error
"This software is not designed for your vehicle" error message appear when you try to reinstall the map & software update.  This error only a...
Mon, Jun 28, 2021 at 10:50 AM